Excellence in Customer Service (ECS) is a results-oriented program that gives your customer service teams the skills and confidence to convert prospects into customers. Equipped with Carew’s ECS strategies and methodologies, your customer service professionals will increase their sales, grow margins, build strong customer relationships, and demonstrate your organization’s commitment to service excellence in every customer contact.
ECS is a completely sales-integrated customer service training program that can be delivered as a component of other training or as a stand-alone program. Combining the power of experiential learning and visual models, ECS ensures that participants will immediately apply what they learn. Each ECS workshop is customized to address your organization’s specific needs and challenges.
Meeting the Service Challenge
Building Customer Relationships
Servicing the Customer
Influencing Customer Attitudes and Actions
Service with Attitude
Staying on Top of Your Game